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Call-Centre-Pay-and-Benefits-Survey.pdf

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SERVICE OVERVIEW

Paydata conducts a Salary Survey, covering specialist positions in the call centre sector. This provides companies with valuable, accurate and specific external market information to inform reward decisions, much of which is not available anywhere else.

What is the Call Centre Salary Survey?

Available only to participants, the salary survey covers information regarding base pay and total cash, plus hours and main benefits.

Call centre employers particularly need to understand pay for local labour markets throughout the UK. The detailed report output is personalised, highlighting the company's market position for each survey role nationally, by geographic region and, most importantly, by location.

Job roles covered by the survey

 This survey covers over 45 specialist and non-specialist Call/Contact Centre roles in the following areas:

  • Operations/Management
  • Customer Service
  • Retention/Complaints
  • Technical Helpdesk
  • Coaching/Training
  • Sales
  • Operations Support
  • Specialist
    • Credit Operations
    • Debt Collection
    • Fraud

Benefits of the Call Centre Survey membership

Best market practice

Determine market practice on pay and benefits for Call Centre roles across the UK.

Compare employers

Compare your organisation's approach with other relevant employers that operate within the sector, many of whom only contribute to Paydata’s survey.

Latest market intelligence

Receive up-to-date and accurate market practice whenever you need it over a 12-month period.

Guide decision-making

Inform your internal decisions in a highly competitive labour market and support your recruitment and retention strategy.

Ongoing support

We offer full support to help you understand industry trends (e.g. pay awards) and provide leading reward experience within the sector.

  • Survey membership costs £850 plus VAT for a 12-month subscription to the survey; and
  • HR Workshop membership costs £300 plus VAT for a 12-month subscription, with two meetings a year.

Access to additional reporting options are available, including filtering the results to a chosen comparator group (subject to minimum sample populations), a diversity report (covering market statistics on gender, service and age) and an employee market report (that provides a market rate for each matched jobholder).

Would you like to know more about our Call Centre Salary Survey? Get in touch.

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Sign up for briefings on pay benchmarking, salary surveys, reward strategy and statistical updates.

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