Paydata conducts a Salary Survey, covering specialist positions in the call centre sector. This provides companies with valuable, accurate and specific external market information to inform reward decisions, much of which is not available anywhere else.
What is the Call Centre Salary Survey?
Available only to participants, the salary survey covers information regarding base pay and total cash, plus hours and main benefits.
Call centre employers particularly need to understand pay for local labour markets throughout the UK. The detailed report output is personalised, highlighting the company's market position for each survey role nationally, by geographic region and, most importantly, by location.
Job roles covered by the survey
This survey covers over 45 specialist and non-specialist Call/Contact Centre roles in the following areas:
Benefits of the Call Centre Survey membership
Best market practice
Determine market practice on pay and benefits for Call Centre roles across the UK.
Compare your organisation's approach with other relevant employers that operate within the sector, many of whom only contribute to Paydata’s survey.
Latest market intelligence
Receive up-to-date and accurate market practice whenever you need it over a 12-month period.
Inform your internal decisions in a highly competitive labour market and support your recruitment and retention strategy.
We offer full support to help you understand industry trends (e.g. pay awards) and provide leading reward experience within the sector.
Survey membership costs £850 plus VAT for a 12-month subscription to the survey; and
HR Workshop membership costs £300 plus VAT for a 12-month subscription, with two meetings a year.
Access to additional reporting options are available, including filtering the results to a chosen comparator group (subject to minimum sample populations), a diversity report (covering market statistics on gender, service and age) and an employee market report (that provides a market rate for each matched jobholder).
Would you like to know more about our Call Centre Salary Survey? Get in touch.
Pay and Reward Expert
Tim is a passionate HR specialist with over 20 years’ experience in pay and reward. As a director of Paydata, Tim has worked with thousands of satis...