Be guided by your data
Listening to the data is dependent on the accuracy of the data and the analysis. The collection, collation and checking of data is a huge responsibility. Not everyone that we work with at Paydata will include benchmarking data in their review, some focus on performance alone, but there is often a suggested range provided to managers. Collating that extra market benchmarking information and appropriate quartiles for managers to make informed decisions takes time, so identifying where this will be used is an important step in establishing project timescales.
How much freedom and flexibility managers are given may depend on different cultures and industries. Some may provide managers with a hard ceiling that they cannot deviate from, whereas others may allow deviation but require justification.