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Call Centre Salary Survey & HR Forum |
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Who takes part?
This Call Centre Club Salary Survey is aimed at companies that operate call centres irrespective of the industry sector they are in. It is particularly useful for understanding local markets around the UK as the results are analysed geographically – nationally, regionally and locally down to call centre location. It is only available to participants.
What jobs are included?
Jobs are matched into our job classification system and typically include:
| Trainee Customer Services Advisor |
Reporting Analyst |
| Trainee Representative |
Planning / Forecasting Analyst |
| Customer Service Advisor |
Business Improvement Analyst |
| Sales Support Representative |
Training Officer |
| Customer Ordering Representative |
Department Manager: |
| Senior Customer Services Advisor |
- Customer Services |
| Out-bound Sales Rep |
- Sales |
| Credit Control Clerk |
- Credit Control |
| Debt Collections Advisor |
- Reporting |
| Inbound Sales Representative |
- Planning / Forecasting |
| Workflow Leader |
- Business Improvement |
| Technical Helpdesk Advisor |
- Debt Collection |
| Debt Collections Senior Advisor |
Contact Centre Manager |
| Team Coach |
National / Divisional Manager: |
| Specialist Advisor |
- Planning / Forecasting |
| Customer Complaints Advisor |
- Credit Control |
| Team Leader / Manager: |
- Reporting |
| - Customer Services |
- Business Improvement |
| - Sales |
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| - Credit Control |
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| - Debt Collections |
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| - Fraud |
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What does it cover?
- Base pay and total cash – personalised reports showing company position in the market - both national and local
- Main benefits, hours, allowances
What do I get?
- Full survey report on an agreed date
- Telephone support on using the survey and to answer your pay questions
- Membership of Call Centre HR Forum
How much does it cost?
- £700 plus VAT for a 12 month subscription to the survey
- £350 plus VAT for a 12 month subscription to the HR Forum (1 delegate, 2 meetings pa)
- Additional delegate rate (per meeting): £75 plus VAT
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Services 
